Frequent Questions relating to our ISO Compliance Management Software

Successful ProActive clients come from multiple business sectors, including Engineering, Defence, Construction, Textiles, Healthcare, HR, food packaging, aerospace and Aviation services. 

Yes multiple standards are easily accommodated using our Business Manager software package. Scores of ProActive users are registered against multiple ISO standards and at no extra cost.

The safety and security of client data is of the highest priority to our team. Safeguards second to none are in place to ensure that ProActive data is safe, regularly backed up and fully secure.

Yes, a support ticket system is in place for any unlikely technical issues that might arise. Tickets are responded to rapidly and issues quickly resolved.

ProActive compliance software packages start at £119.00 per month for our basic document manager package. Our popular Business Manager package costs £249.00 per month. Please click our pricing link at the top of the page to learn more. Excess data charges are applicable over specific limits but the associated costs are minimal.

• It comes with more functionality as standard compared to other software packages.

• It is less costly to operate than other software packages.

• It is intuitive and easy to use.

• Client driven it continues to be developed by experienced ISO and BRC consultants and Lead Auditors.

• A wise investment ProActive rapidly pays for itself. 

• It has a 100% first time certification record for ISO and BRC standards.

We could go on!

Yes,

• Your ISO or BRCGS system will be much easier to use
• The costs of maintaining your system will be lower
• Genuine performance improvements will be easier to achieve
• Staff involvement and participation will be easier to achieve and increase
• Documented information will be centralised, effectively indexed and version controlled
• Regulatory compliance requirements will be visible and easier to comply with
• Certifications will be much easier to achieve and maintain
• Internal and external communications will improve 
• Requirements and risks will be more precisely defined 
• Customers and client perceptions of your organization will be improved 

ISO 9001 certification demonstrates to both existing and potential customers that your organization is serious about the quality of the products, services or outsourced processing that it provides. It also provides confidence that your organization is committed to satisfying it's customer's requirements on an ongoing basis. ISO 9001 certification can often provide an organization with a competitive advantage within the market in which it operates.

Effective ISO 9001 Software facilitates centralised easy to use and effective quality management systems. It greatly improves levels of customer satisfaction, reduced levels of non conformity, failure costs and waste. Effective ISO 9001 software significantly increases the likelihood of first time ISO 9001 certification and the potential to win new business tenders.

ISO 9001 is an international standard that specifies the requirements for a Quality Management System or QMS. Organizations apply their QMS based on ISO 9001 to demonstrate their ability to provide products and services that consistently meet customer and regulatory the requirements.

The current version of ISO 9001 is ISO 9001:2015.

1. Obtain a copy of ISO 9001:2015 - BSI shop link. 

2. Build your QMS ensuring that the clauses of ISO 9001:2015 are addressed. If you require consultancy assistance click this link.

3. Secure the services of a suitably accredited ISO 9001 certification body. Make sure that you select a UKAS accredited certification body. Follow this link for CQI guidance and pitfalls.

4. Compete stage 1 and stage 2 certification assessments - gain a formal ISO 9001 certification recommendation from your assessor. This is recorded in the assessor's report.

5. Assessor's report validated by your nationally accredited certification body, UKAS in the UK, ANAB in the USA.

5. Celebrate ISO 9001:2015 certification with your team!

Corrective and preventive action

CAPA or corrective and preventive action is the process of investigation and the solving of problems, often resulting in non conformities. CAPA requires effective root cause analysis and corrective action/s to be established to prevent recurrence of the problem. The optimum CAPA is one that assures that the problem and associated non conformity is never again experienced.  

An EMS based on ISO 14001 helps an organization to demonstrate that it effectively manages its environmental aspects, obligations and responsibilities, reducing environmental impacts and systematically meeting regulatory and other requirements.

An effective EMS reduces the risks associated with pollution, waste, energy consumption and emissions, frequently resulting in positive bottom line benefits and confident interested parties including customers.

• Reduced environmental impacts including carbon emissions
• Reductions in the number of waste channels
• Reductions in energy consumption and raw material use
• Compliance with local regulatory requirements
• Improved measurement of environmental performance 
• Tender barriers removed where potential customers require providers to comply with ISO 14001
• Reduced operating costs through improved use of resources 
• Product and service life cycles extended through sustainable design
• Meaningful and beneficial environmental objectives achieved
• Employee participation and involvement
• Contribution towards net zero requirements 

ISO 9001 compliance software, cost effective Quality Management Systems, improved levels of quality, first time ISO 9001 certification and satisfied customers.

ISO 9001 certification demonstrates to both existing and potential customers that your organization is serious about the quality of the products, services, or outsourced processing that it provides. It also gives you confidence that your organization is committed to satisfying its customers’ requirements on an ongoing basis. ISO 9001 certification can often provide an organisation with a competitive advantage within the market in which it operates.

To achieve ISO 9001 certification, the following documented information is required

• Product or service requirements reviews
• Design and development input reviews
• Design and development output reviews 
• Design and development planning and controls
• Records of design and development output validation
• Design and development change control records 
• Records of competence training, skills, experience and qualifications
• Measuring equipment calibration records 
• Production/service provision related conformity documents 
• Product or service release evidence 
• Customer property records
• Record of conformity of and quality acceptance criteria
• Record of nonconforming and corrective actions 
• Monitoring and measurement results including results of customer satisfaction measurement
• Internal audit program or schedule and results of internal audits
• Management review records 

Effective ISO 14001 Software facilitates centralised easy to use and effective environmental management systems. It improves levels of environmental compliance, reduced environmental impacts including C02 emissions, pollution, reduced use of energy, raw material use, associated waste and environmental failure costs. Effective ISO 14001 software significantly increases the likelihood of first time ISO 14001 certification, proof of environmental responsibility and the potential to win new customers.

• Purchase a copy of ISO 14001 then research and learn how it applies to your organization.
• Establish leadership for your environmental management system or EMS.
• Create a project plan covering the remaining bullet points below.
• Decide the formal scope and geographical location/s impacted by your potential EMS
• Conduct an environmental review - determine your environmental aspects
• Identify the applicable regulatory and other requirements that apply to your environmental aspects
• Create and implement controls for your environmental aspects ensuring that the controls meet applicable regulatory requirements.
• Conduct formal compliance assessment against legal and other requirements.
• Set formal environmental objectives and associated action plans
• Complete an internal audit.
• Schedule your stage one and stage two ISO 14001 assessments with your selected CB
• Conduct a formal ISO 14001 management review .
• Complete the stage 1 ISO 14001 assessment
• Complete the stage 2 ISO 14001 assessment.
• Celebrate your ISO 14001 certification
• Maintain your EMS

To ensure that the risks of potential supply are addressed effectively and controlled before supply of the product or service commences.

A term applied in ISO 9001:2015 external providers are suppliers, contractors, services and often procured external processes.

Non-fulfilment of a requirement

Action taken to eliminate the cause of the non conformity and to prevent recurrence 

The extent to which planned activities including corrective and preventive actions have achieved planned results

A Preventive action is an action taken against a potential, non conformity, hazard or undesirable situation. 

The ongoing improvement of products, services or processes through incremental and breakthrough improvements.